maintaining and troubleshooting network systems, providing end-user support, and ensuring network security and performance. Key responsibilities involve configuring and installing hardware, monitoring network health, and collaborating with other teams on network projects. The role also requires strong problem-solving, communication, and documentation skills.
Core responsibilities
- Support and troubleshooting: Provide technical assistance to end users, troubleshoot network connectivity issues, and resolve hardware or software problems.
- Network maintenance: Monitor network performance, manage network equipment (like routers and switches), and install updates and patches.
- Security: Implement and enforce security measures to protect the network, including managing firewalls and VPNs.
- Configuration and installation: Configure and install network devices and equipment, and assist in deploying new network infrastructure.
Technical skills and qualifications
- Proficiency with networking protocols such as TCP/IP, BGP, OSPF, and 802.11.
- Experience with network monitoring and diagnostic tools.
- Knowledge of network security principles and tools.
- Experience with cloud networking platforms like AWS, Azure, or Google Cloud is often a plus.
- A degree in Computer Science or a related field is often preferred.