Customer care Job for Female candidates in Rubi, Kolkata
Job Description -
- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency