Job Description - Software Support Executive

· Provide software technical Support and training on calls and remote/online,

 · Testing of new software and providing feedback for improvement,

· Build and promote strong and long · Have to do software installation and provide training to clients,

· Have to attend training sessions whenever required,

 · Attend calls and provide solution,

 · Solving assigned tasks based on estimated time,

· Knowledge of SQL & Crystal Reports will be an advantage

 · Reporting to Support Manager on daily basis,

· Responsibility will be variable; it may change as per requirement and performance.

Key skill – Software Support Executive

· Ability to write and execute basic and complex SQL queries.

 · Proficiency in using SQL for data retrieval (SELECT), modification (INSERT, UPDATE, DELETE), manipulation.

· Knowledge of how to use various types of joins (INNER, LEFT, RIGHT, FULL) and sub queries to extract data from multiple tables.

· Ability to identify and diagnose issues based on error messages and user reports.

· Knowledge of how to configure and customize the software to meet clients needs.

 · Ability to listen carefully and understand the

· Ability to prioritize tasks and manage tim