Job Description - Software Support Executive
· Provide software technical Support and training on calls and remote/online,
· Testing of new software and providing feedback for improvement,
· Build and promote strong and long · Have to do software installation and provide training to clients,
· Have to attend training sessions whenever required,
· Attend calls and provide solution,
· Solving assigned tasks based on estimated time,
· Knowledge of SQL & Crystal Reports will be an advantage
· Reporting to Support Manager on daily basis,
· Responsibility will be variable; it may change as per requirement and performance.
Key skill – Software Support Executive
· Ability to write and execute basic and complex SQL queries.
· Proficiency in using SQL for data retrieval (SELECT), modification (INSERT, UPDATE, DELETE), manipulation.
· Knowledge of how to use various types of joins (INNER, LEFT, RIGHT, FULL) and sub queries to extract data from multiple tables.
· Ability to identify and diagnose issues based on error messages and user reports.
· Knowledge of how to configure and customize the software to meet clients needs.
· Ability to listen carefully and understand the
· Ability to prioritize tasks and manage tim