Electrical / Electronics Engineer with good knowledge of engineering concepts, who needs to manage and provide online support for device troubleshooting, maintenance and replacements at the various operational locations.
Key Responsibilities
- Provide technical support to the operations team on device maintenance, trouble shooting and replacements.
- Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance and trouble shooting.
- Handle incoming calls, emails, or chats from customers regarding technical issues.
- Provide step-by-step solutions or escalate unresolved issues to higher-level support.
- Log all customer interactions in the system and update issue status.
- Reach out to customers for follow-ups, issue resolution, or proactive technical checks.
- Conduct feedback calls post-resolution or after installations/updates.
- Maintain detailed records of calls and outcomes in CRM tools.
- Provide real-time voice-based assistance to customers experiencing technical problems.
- Guide customers verbally through troubleshooting steps.
- Ensure clear documentation of issues discussed and actions taken.
Qualifications
- Good knowledge in electronics engineering concepts (BE/B.Tech in EEE / ECE only).
- LOCATION: Remote
- EXPERIENCE: 0-1 year