I. Job Details:

Title : Vice President ~ Business Operations East

Function : COO’s Office

Direct Reporting to : Chief Operating Officer

Team size : 25+ & evolving

II. About us: Vision India is a diversified business conglomerate with Staffing, Skill Development, Advisory practice & Technology Services. With a base of about 32,000 associates and about 150 clientele featuring Indian, global and Government of India/State(s) entities through the service portfolio across India, South East and the Middle East.

A consistently growing top line with a revenue of INR 300 Crore in FY 2024-25 delivering a CAGR of 14% over the last 3 years, we are positioned for even stronger top-line growth across business lines in the years ahead.

Our captive job portal, www.JustJob.co.in , hosts over 7.8 million candidates database and features 25,000+ active jobs at all times winning the trust of more than 850 organizations.

III. The Role: The Vice President ~ Business Operations East shall have the complete accountability to drive the business operations for all the business lines of the company & the subsidiaries within the east zone. The prominent business in the east zone is Skilling and the focus shall be to build Staffing, Advisory and Technology Solutions businesses. The role combines hands-on business development with on-ground operations leadership, ensuring efficient delivery, cost control and profitable, scalable operations through close coordination with the frontline and back-end teams.

The Key accountabilities shall include:

• Drive efficiencies across the existing skill infrastructure including Quality of certification, utilization of capacity, financial viability & revenue realization.
• Expand the skill & staffing footprint across the east zone & leverage the functionalities of the JustJob platform for efficiencies, placements & candidate base.
• Deliver an institutionalized process for managing the inflow on mobilization of trainees for skill centres & placement of skill certified trainees prioritizing the staffing clients of the company.
• Deliver an eco-system based on active collaboration with partners in the zone to ensure east becomes a talent fulfilment hub for the company, for the PAN India requirements across the staffing & other businesses.
• Effective liaison & strong operational relationships with the skill mission & other stake holders across the regulatory establishment.
• Business development for Skill, Staffing, Advisory & Technology services in the east zone. He will play a crucial role in anchoring our success thru business development & management by scoping the existing & unmet needs of the corporates / clients in the zone and customizing our service offerings to align with local market demands.

The role would initially include Skill Centre Operations, Skill Efficiencies & capacity utilization, skill Revenue, Business Development, JustJob utilization / database enrichment / clients for job portal and new Partnerships & Alliances as a focus leading from on-boarding to service delivery and customer engagement. The success of the role would be in managing the end to end operations, in activecollaboration with the COE roles based at the corporate/counterparts ensuring seamless integration for the clients.

IV. Key Responsibilities:

• Business Development: Build and execute a business development plan for Staffing, Skill and other services across the East, with clear hunting and farming KPIs. Develop a strong client funnel across industry clusters; drive client acquisition, cross-sell and up-sell to existing accounts. Lead from the front on key BD meetings, closures and transitions, setting the cadence for the delivery / sales team.
• Skill Business Operations Leadership & Delivery Excellence: Facilitate & manage day-to-day operations for the East zone through the zonal team, ensuring SLAs, quality and timelines are consistently met. Institutionalize processes for mobilization, training, certification, deployment and post-placement support in Skill, tightly linked to staffing demand. Monitor centre performance, quality of skill delivery, productivity of the team, placement %, capacity utilisation and field operations through dashboards and regular reviews.
• JustJob Platform: Ensure JustJob is at the core of all operation & expansion initiatives across Staffing, Skill & Digital business lines thru patronage & acceptance of the platform. Building up database, hosting jobs, drive placements, sales revenue as a product and user enrolment for the platform.
• Client / Internal Stake holders Collaboration: Create & maintain strong working relationships across the spectrum of the COEs & other zones to bolster relevant insights & experiences towards improving the existing and offering customer centric services. Focus on strong relationships with key clients to ensure satisfaction and long-term partnerships.
• Revenue & Costs: Ensure the revenue & cost lines from the operational businesses are tightly managed & delivered. Manage costs across the sphere of operations without compromising the velocity, quality & quantity of delivery. Identify opportunities to automate, towards maximizing the productivity, minimizing human transactional interventions leading to higher productivity, control & accuracy on the data, reports and analytics
• Team Management &“Hands-on” Leadership: Ensure adequacy of talent in the internal team, headcount & competence enabling readiness to deliver zero error service deliver, high productivity and engagement for the team. Deliver integration of the team to company DNA of Multi-Tasking, Mobility, vertical & horizontal movements leading to higher engagement.

V. The Ideal Experience: Around 18–22 years of experience in staffing, skill or related HR services, with clear exposure to both business development and operations management. Proven track record of running a profit centre/region, scaling revenues and improving margins in a multi-location setup. Strong understanding of the skill ecosystem, staffing models, project management, costing and statutory compliances, especially in the East region.

Demonstrated hands-on leadership style: works with teams in the field, comfortable with detail, and can switch between tactical and operational levels. Experience of managing large teams and workforce across diverse sites with high focus on execution and client relationship management.

VI. Education: A Master’s degree in Business Management is preferable, to build up on the competence required, as above.