Key Responsibilities:
- Manage the microfinance operations at the client level:
- Handle 500+ clients and a portfolio of Rs. Rs.75 Lakhs – 1.5 Crore.
- To enroll new clients per month.
- To survey new villages and submit village mapping form to Branch Manager
- To conduct open general meeting with clients for their grievances
- To Identify target borrowers and to form groups and centers.
- To conduct CGT (Compulsory Group Training) and to ensure that each member has clearly understood Satin’s credit policies.
- Fill in loan applications and make recommendations to Branch Manager.
- Document and report client feedback regarding the lending process.
Maintain client level portfolio quality and control:
- To ensure full, on time loan repayments at the center.
- Complete client level CDS.
- Immediate updation of collection in LMS
- Conduct loan utilization checks on regular intervals.
- Follow up loans in arrears.
- Prepare regular status reports and submit them to the Branch Manager.
- To check 100% LUC after 3 subsequent center meetings
Participate as an active member of the overall branch team:
- Attend weekly staff meetings.
- Participate in quarterly and annual branch planning workshops.
- Provide back-up support to other team members as needed.
- Assist in the recruitment and training activities of new recruits held at the branch.
Required Work Experience
- ACSO – Fresher with No working experience (Under NAPS)
- Trainee CSO- Fresher with Non-relevant experience
- CSO- Minimum 1 year of MFI Exp.(*Community Service officer)
- Sr CSO - Minimum 3 years in Recovery/Sales.
- Qualification - 10+2/Graduate
- Soft Skills - High energy, agility to take targets, Negotiations Skills.
- Flexibility - Should be ready to relocate from his Hometown/residential location
- Mobility - Should have two-wheeler or driving license
Communication Skills
- Ability to read and respond in English, mandatorily understands and speaks Local Language
- Can articulate and has clarity on information provided
Logical Ability
- Able to respond logically to standard on job scenarios (Collections/sales)
- Should be able to gauge the Credit worthiness of a customer and decide on the case accordingly