Key Responsibilities:

• Develop and maintain strong relationships with existing and potential customers.

• Act as the primary point of contact for client inquiries, feedback, and issue resolution.

• Ensure timely communication and coordination between customers and internal departments (sales, production, dispatch, etc.).

• Understand client requirements and ensure proper follow-up to achieve customer satisfaction.

• Prepare and maintain customer records, reports, and documentation in CRM systems.

• Assist in managing client accounts, quotations, and order follow-ups.

• Support marketing and sales initiatives to enhance customer engagement and retention.

• Identify opportunities for cross-selling and upselling products or services.

• Handle post-sales support and service coordination.