Objective: Drive corporate travel insurance sales by generating qualified leads, educating stakeholders, preparing competitive quotations, and ensuring seamless policy issuance and service.
Profile: Travel Insurance Executive
Location: Lower Parel, Mumbai, Maharashtra
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday
Gross Salary: ₹20,000 to ₹23,000 Per Month
Core Duties and Responsibilities
Lead Generation and Business Development:
- Identify and research prospective corporate clients across relevant industries, travel-intensive functions, and geographies.
- Build and maintain a qualified pipeline through cold outreach, email campaigns, LinkedIn/social selling, industry events, and referrals.
- Qualify leads based on travel volume, geographies, risk profile, existing coverage, and decision-making structure.
- Maintain CRM discipline: log activities, update lead status, forecast opportunities, and track conversion metrics.
- Conduct structured needs assessments for corporate travel programs (domestic/international, frequency, destinations, traveler demographics).
Quotation and Proposal Management:
- Prepare customized quotations with multiple plan options
- Present proposals to stakeholders (procurement, finance, HR, travel desk) and address technical queries.
- Manage revisions, approvals, and validity timelines for quotations.
Policy Booking and Issuance:
- Collect KYC/company documentation, traveler details, and declarations per compliance requirements.
- Accurately complete proposal forms and obtain necessary signatures/consents.
- Process premium payments, reconcile amounts, and issue policy documents, endorsements, schedule of benefits, and certificates.
Account Management and Client Servicing:
- Serve as primary point of contact for client travel desks, HR, and finance for policy servicing.
- Support claims initiation by guiding on documentation, timelines, and emergency assistance procedures.
- Coordinate with claims teams and assistance providers to expedite resolution and communicate status.
- Adhere to IRDAI/DoI or relevant regulatory guidelines, AML/KYC norms, data privacy, and audit requirements.
- Maintain complete and accurate records: proposals, quotes, communications, policy schedules, and claim logs.
- Ensure marketing and client communications are compliant with approved product literature and disclosures.
- Stay updated on sanctions lists, travel advisories, and high-risk region protocols.
Reporting and Analytics:
- Track sales KPIs: leads, conversions, pipeline value, average deal size, cycle time, retention, and upsell.
- Train client travel coordinators on policy usage, issuance workflows, and emergency protocols.
- Keep current on competitor products, pricing, and emerging travel risks (pandemics, geopolitical, natural disasters).
- Participate in product and compliance training; obtain/renew required licenses or certifications.
- Improve sales collateral, scripts, and FAQs to enhance client understanding and close rates.
Customer Experience and Retention:
- Conduct onboarding sessions for new corporate clients and their travelers.
- Implement SLA-driven response and turnaround times for quotes and servicing.
- Drive renewals proactively with early reviews, competitive benchmarking, and program enhancements.
- Seek feedback, resolve complaints promptly, and promote satisfaction and referrals.
Key Skills and Qualifications:
- Strong B2B sales and relationship management; ability to engage CXO, HR, Procurement, and Travel Desk stakeholders.
- Solid understanding of travel insurance products, underwriting basics, and claims processes.
- Excellent communication, presentation, and negotiation skills.
- Proficiency with CRM tools, MS Office/Google Suite, and reporting.
- Attention to detail, compliance orientation, and problem-solving in time-sensitive scenarios.
Job Location in Details:
BTW Financial Services & IMF Pvt Ltd
Office No. 402, 4th Floor, Marathon Nextgen Campus, Marathon Icon, Ganapatrao Kadam Marg, opposite Peninsula Corporate Park, Lower Parel, Mumbai, Maharashtra 400013