Responsibilities for customer care executive

• Handle customers and vendors requests, external communication with them
• Assist customers on their enquiries over the telephone (eg
• Liaise with other departments and parties to increase our service level (eg
• Collaborates across all departments to develop and refine products and drive customer experience initiatives
• Oversees a team who manages Customer Care, logistics, management of applications and consolidation of complaints and quality reports
• Develops, justifies and successfully executes strategic operating plans and budgets for the Corporate Customer Account Executive team
• Develops a high performing staff through education, mentoring and providing continual evaluation of employee development and eliminates single points of knowledge
• Take ownership of customer issues and resolve them according to defined priority & severity levels
• Provide internal and external customers with guidance, advice on product usage, solutions and optimization
• Test new products and platforms