Responsibilities for customer care executive
- Handle customers and vendors requests, external communication with them
- Assist customers on their enquiries over the telephone (eg
- Liaise with other departments and parties to increase our service level (eg
- Collaborates across all departments to develop and refine products and drive customer experience initiatives
- Oversees a team who manages Customer Care, logistics, management of applications and consolidation of complaints and quality reports
- Develops, justifies and successfully executes strategic operating plans and budgets for the Corporate Customer Account Executive team
- Develops a high performing staff through education, mentoring and providing continual evaluation of employee development and eliminates single points of knowledge
- Take ownership of customer issues and resolve them according to defined priority & severity levels
- Provide internal and external customers with guidance, advice on product usage, solutions and optimization
- Test new products and platforms