We are seeking an experienced Vocational Trainer CRM Domestic Voice to join our team. The trainer will be responsible for training customer service representatives in handling domestic voice customer interactions.
Key Responsibilities:
Ø Train Trainees / Students on CRM software and domestic voice customer interactions
Ø Develop and deliver training programs on customer service best practices and procedures
Ø Conduct hands-on training sessions and demonstrations
Ø Assess trainees' progress and provide constructive feedback
Ø Collaborate with the customer service team to ensure training is relevant and effective
Ø Create and update training materials, manuals, and documentation
Ø Evaluate the effectiveness of training programs and make recommendations for improvement
Ø Provide guidance on customer service skills and techniques
Ø Stay up-to-date with industry developments and best practices in customer service and CRM
Ø Strong knowledge of CRM software and customer service principles
Ø Excellent communication and instructional skills
Ø Ability to develop and deliver training programs
Ø Strong problem-solving and analytical skills
Ø Experience in customer service and CRM is essential
Qualification
Ø Bachelor of Engineering/Technology in Computer Science/Information Technology
Ø Master of Computer Science / Master of Computer Application (MCA ) / Master of Information Technology
Ø DOEACC B Level Certificate
Experience
Ø Minimum 1 year working / Teaching experience in the Same job role
Age
Ø 18 to 45yr