Key Roles & Responsibilities

1. Fixing IT Problems

   • Troubleshoot and resolve IT issues quickly to minimize downtime.

   • Provide timely support to end-users and escalate issues when required.

2. Ensuring Efficiency

   • Aim to resolve issues on the first attempt with minimal recurrence.

   • Maintain a high First-Time Fix Rate.

3. Maintaining Computers & Devices

   • Ensure all IT equipment (desktops, laptops, printers, etc.) are functioning smoothly.

   • Perform regular data backups and recovery testing.

   • Keep an updated inventory of IT assets and support audit requirements.

4. Network Setup & Internet Support

   • Monitor and maintain internet and network availability.

   • Collaborate with service providers for quick issue resolution.

   • Ensure secure and reliable connectivity across the organization.

5. Monitoring IT Systems

   • Oversee the functioning of CCTV, telephones, and other critical systems.

   • Conduct regular checks to ensure all systems remain operational.

6. Support to Branches

   • Provide IT assistance to different branches.

   • Address branch-specific IT issues promptly and reduce repeated complaints.

7. Procuring IT Items

   • Coordinate with vendors for the purchase of IT hardware, software, and accessories.

   • Ensure timely procurement of items to avoid delays in operations.

8. Email Account Setup & Management

   • Create, manage, and close company email accounts as per employee lifecycle.

   • Ensure smooth onboarding and offboarding in terms of email and access.