Key Responsibilities:

• Warranty Management:

•  Ensure full coordination with VECV and proprietary item vendors to secure timely warranty benefits. 
• Monitor and manage the warranty claims process to ensure adherence to company policies.
• Customer Satisfaction: 
• Ensure timely settlement of warranty claims to enhance customer satisfaction levels.
•  Address customer inquiries and concerns related to warranty claims professionally and effectively.
•  Post Sales Service/Customer Complaint Reporting:
•  Prepare and transmit weekly reports on warranty claims, submitting findings to the technical service department for corrective actions.
• Collaborate with technical teams to facilitate the resolution of product issues identified through warranty claims.
•  Tools Management:
•  Maintain proper stock levels of required tools, managing calibration schedules to ensure timely and accurate repairs on vehicles.
•  Coordinate with the service team to ensure all tools are available and functioning correctly.
• Knowledge and Skills:
•  Technical Knowledge:
• Strong understanding of vehicle products, particularly aggregates and driveline components.
• Familiarity with warranty policies and procedures.

• Behavioral Skills:

• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Strong customer complaint resolution abilities, ensuring a positive experience for all customers.
• Proficient in data analysis and interpretation to identify trends and issues in warranty claims.