Role: Performance Management associate
Location: Bangalore
Type : FTC Role
Qualification: Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
Key Responsibilities:
1. Strategic Stakeholder Engagement & Satisfaction.
- Collaborate with global and regional leaders to align country-level execution with broader strategic goals.
- Serve as a SPOC for the countries, ensuring alignment between regional and local teams
- Drive stakeholder satisfaction by achieving high satisfaction ratings from internal stakeholders.
- Design and implement a strategic engagement framework for:
- Customer Success Managers (CSMs): Deliver at least two high-impact engagements (e.g., webinars, enablement sessions) annually.
- Field Service Representatives (FSRs): Partner with service ops leaders to increase CSA tool adoption
- Adoption Leaders: Partner with adoption leaders for the adoption of the Connectivity Form across relevant teams.
2. Performance Communication.
- Ensure high-quality, data-informed communication across all performance touchpoints.
3. Business Growth & Portfolio Expansion
- Collaborate with important stakeholders to achieve the business growth
- Measure business impact through structured feedback loops and satisfaction metrics from SPOCs and key stakeholders.
4. Operational Excellence & Continuous Improvement
- Establish and monitor KPIs to track adoption, engagement, and satisfaction across all initiatives.
- Identify performance gaps and lead cross-functional initiatives to drive continuous improvement.
- Leverage analytics and stakeholder feedback to refine engagement strategies and optimize operational outcomes.
5. Leadership, Governance & Global Alignment
• Conduct performance review meetings on a monthly, bi-monthly, and quarterly basis to:
- Review KPIs and performance metrics.
- Address operational challenges and pain points.
- Align local execution with strategic business goals.
- Collaborate with the Global Performance Leader to:
- Prepare and present performance updates for global review meetings.
- Ensure consistency in reporting, insights, and strategic alignment across regions.
Academic Qualifications:
- Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Excellent communication and stakeholder management skills.
- Experience working in a global, multicultural environment is a plus.
Preferred Skills:
- Familiarity with CRM and incident management tools (e.g., Salesforce)
- Knowledge of performance management frameworks and KPIs.
- Strategic thinking with a customer-first mindset.
- Proficiency in using Microsoft applications especially Power point and Excel
- Very Good Presentation skills