Profile: Customer Support Representative
Job Description:
We are looking for a friendly and dedicated Customer Support Representative to join our team. The successful candidate will be the first point of contact for our customers, providing assistance with inquiries, troubleshooting issues, and ensuring a positive experience.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about our products and services.
- Troubleshoot and resolve customer issues efficiently.
- Keep detailed records of customer interactions.
- Follow up to ensure customer satisfaction.
- Collaborate with other team members to improve support processes.
Qualifications:
- Excellent communication skills.
- Ability to listen actively and empathize with customers.
- Basic problem-solving skills.
- Previous customer support experience is a plus but not required.
- Strong organizational skills and attention to detail.