Job description for restaurant Server / Waiter
Job Title: Server / Waiter
REPORTS TO: Restaurant Manager / Supervisor
DUTIES AND RESPONSIBILITIES:
· Greets guests and presents them with the menu.
· Informs guests about the special items for the day and menu changes if any.
· Suggest food and beverages to the guest and also try to upsell.
· Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
· Obtaining revenues, issuing receipts, accepting payments, returning the change.
· Performing basic cleaning tasks as needed or directed by supervisor.
· Filling in for absent staff as needed
· Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
· Communicate to the guest and provide assistance with their queries.
· Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
· Server food and beverage to the guest as per the course of order.
· Observes guests and ensure their satisfaction with the food and service.
· Promptly respond to guest with any additional request.
· Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
· desserts and drinks, removing courses, replenishing utensils, refilling glasses.
· Prepare mixed drinks for service to your customers table.
· Properly open and pour wine at the tableside.
· Adhere to grooming and appearance standards consistently.
· Understands and can communicate products and services available at the resort.
· Must have some familiarity with basic cooking skills.
· Assist buspersons with stocking and maintaing the resturant par stock levels and side station.
· Help other areas of the restaurant such as answering telephones and completing financial transactions.
· Print closing report and drop the cash with the front office / accounts department.
· Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
· Close the shift on the POS termial.