Customer Service Associate

Roles & Responsibilities

 Serves customers by helping them select products.

 Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

 Greets and receives customers in a welcoming manner.

 Responds to customers’ questions.

 Directs customers by escorting them to racks and counters.

 Provides outstanding customer service.

 Documents sales by creating or updating customer profile records.

 Manages financial transactions.

 Billing

 Alerts management of potential security issues.

 Assists with inventory, including receiving and stocking merchandise.

 Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

 Replenishment of products

 Display of products

 Warehouse handling