Roles & Responsibilities:

• kick off the apprenticeship project based on internal/external stakeholder requirement
• Requirement gathering of the project, delegation of tasks to respective team members
• Setting up timeline of different phases of project and execute it accordingly
• Quality control of project metrics
• Collaboration with internal and external stakeholder and efficient communication management
• Updating details to NAPS portal periodically
• Define processes as per compliance and implementation into the project
• Review of CSAT scorecard with respect to service provided and NPS (Net Promoter Score) with respect to relationship building with customer
• Managing direct and dotted line cross functional teams, monitor and assess their performance as per KRA and KPI
• Ensure IT Infrastructure readiness and updated dashboard about project status