· Manage large amounts of phone calls
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
Requirements
· Fresher or Experienced can apply
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to multi-task, prioritize, and manage time effectively.