Job Description:
A. Main tasks:
· Document scrutiny and collection of applications for visa processing
· Handle customer/applicant queries personally or via email, telephone.
· Handle cash and bank related transactions if assigned
· Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
· Maintain up to date information on visa regulations and fees.
· Follow fundamental checks during processing.
· Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
· Ensure compliance to the Service Level Agreement as well as the VFS Global defined information Security Policy as applicable to the role.
B. Specific tasks:
· To maintain up to date information on visa regulation & fees.
· To follow fundamental quality checks during visa application processing.
To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs)