Profile - Team Leader in BPO Industry
Location - Sec. 62, Noida
Qualifivcation - Any Graduate
Salary - 20,000 - 25,000/ pm
Experinece - 2- 4 year's
Job Description ;-
- Must Have Knowledge of Collection Recovery Process & Outbound Team Leader Experience.
- Should know throughput calculations like attrition, shrinkage
- Responsible for staff retention within the team
- Should be aware of KRAS, KPIS.
- Should be only from a BPO outbound process
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.