Genesys Senior Software Engineer Genesys Ird Cloud Genesys Designer

Location(s) : Pune, Hyderabad, Bangalore Rural, Bangalore Urban, Chennai,

Job Details

Job Title - Genesys Senior Software Engineer Genesys Ird Cloud Genesys Designer

SGS Consulting

Location(s) : Pune, Hyderabad, Bangalore Rural, Bangalore Urban, Chennai, Exp : 5 - 12Years Qualification : graduation Salary : 3 - 15 Lakhs

Posted On : 22 Sep 2022 | Job Type : Corporate Job | Job ID : 6713 | Function : Software Engineering

Job Description

Roles and responsibilities

• Developing the CTI Routing Applications or Strategies through Genesys IRD and composer / Cloud Genesys Designer

• Develop or enhance existing application for various LOB.

• Configuring Genesys objects and resources in CME / Genesys Administrator Extension GAX for Routing.

• Provide end to end support to build the complex IVR & routing applications.

• Identify and explain the available various deployment methods in Genesys.

Requirements:

• Genesys Professional with min 7 Years of overall experience in Telecom Industry and 5+ years of relevant experience in Genesys8.x version.

• Strong Knowledge & Understanding of overall Contact Center Technology, with stress on Genesys IVR & Routing development in IRD / Composer / Cloud Genesys Designer.

• Experience in Genesys Routing Strategies Development in IRD & Expertise in Skill based routing.

• Hands on Experience in Composer inbound call flow & SCXML Routing Call flow development.

• Experience & Strong Knowledge in Routing Solutions -Genesys URS & Orchestration Routing, Stat Server, Cassandra and Composer/IRD.

• Experience in integrating the REST / SOAP method

• Knowledge in Multimedia channels

• Knowledge in JAVA, Java Script, ECMA

• Knowledge in GAX / CME & Agent Setup configurations

• Knowledge in Genesys Framework

• Good communication, analytical and debugging skills

• Basic knowledge in reporting, real time reporting CCPulse.

Job type – Permanent

References will be strongly appreciated. Interested candidates can share their resume at Moumita.Das@sgsconsulting.com or contact 8819881390

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Company :	SGS Consulting
Type :	Recruitment and Staffing
Contact Person :	Moumita Das
Email :	jobs@justjob.co.in
Phone :	7557222333
Website :	www.sgsconsulting.com
Address :	SGS Consulting, 301 & 304, 401 & 402 Sangam House, 14-B old Palasia Indore-452001

About Company

SGS Consulting logo Executive-Talent management (Technical Recruiter)Executive-Talent management (Technical Recruiter) SGS Consulting · Full-timeSGS Consulting · Full-time Dec 2021 - Present · 9 mosDec 2021 - Present · 9 mos Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape. SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions. SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

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