5-12 years of experience in application maintenance of the Genesys engage systems.
Required skills:
· Must have operating knowledge of Genesys applications like IVR, IRD routing applications.
· Must have operating knowledge and troubleshooting experience of Genesys systems like URS, SIP server, Configuration server, configuration databases
· Must have Genesys Certifications on operations by the Genesys University.
· Must have experience in upgrading and troubleshooting product issue related to the Genesys Engage Products.
· Must have good experience in maintenance of the IVR infrastructure like resource manager, Media servers, Orchestration servers etc.
· Must have in depth knowledge of troubleshooting and maintenance of web servers like tomcat servers, weblogic etc.
· Must have in depth knowledge of troubleshooting issues using various logs like SIP, URS logs, Java logs etc.
· Must have worked with Chat Servers, email servers, classification server and contact servers for multimedia applications.
· Must have in depth knowledge of reporting servers like ICON, Stat Servers, CC Pulse etc.
· Must have worked in 1 major Genesys product upgrade project for a telecom companies
· Must have understanding of product characteristics and features of the Genesys Engage products
· Must have been in system maintenance for at least 2-3 telecom companies.
· Must be well versed of concepts about telecom industry.
Product Skills Required :
1. Genesys 8.5.x Product suite
a. Inbound voice – URS, IRD, SIP server, GVP, Media servers
b. Outbound voice
c. Email
d. Chat
e. Reporting – Infomart, Stat server
f. Genesys agent desktop (Genesys SDK), WDE
g. Genesys Desktop Edition
2. Good working knowledge of linux operating systems
Salary – Best in Industry
Job type – Permanent
References will be strongly appreciated. Interested candidates can share their resume at Moumita.Das@sgsconsulting.com or contact 8819881390