• Candidate should be know Gujarati Language. Excellent verbal communication skills required in gujarati language.
• Understand and communicate all of the organization’s items, activities, processes, and standards to all teammates.
• All calls should be monitored to ensure that proper processes and standards of quality are followed.
• Assist the newly recruited call center agents by facilitating and organizing training sessions for all agents.
• Conduct monthly performance reviews of all call center agents and schedule training courses for underachievers.
• Good communication and leadership abilities.
• Through call monitoring, excellent feedback, and other methods, you can strengthen your mentoring and leadership abilities.

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