Job Responsibilities
● Manage Large Amounts Of Incoming Calls
● Generate Sales Leads
● Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communication
● Meet Personal/Customer Service Team Sales Targets And Call Handling Quotas
● Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits; Follow Up To Ensure Resolution.
● Keep Records Of Customer Interactions, Process Customer Accounts And File Documents.
● Follow Communication Procedures, Guidelines And Policies