JOB PURPOSE
To monitor large networks and servers for problems from a central location. Analyze problems, perform troubleshooting and incident response on the system, escalate to next level and track problems through to resolution
KEY RESPONSIBILITIES
Monitor Systems
NOC Engineers does Alarm monitoring of the Aeris network, responding to trouble indications. When an issue is identified, NOC Engineers work to determine the cause of the problem.
Reviews network data and performance documentation to ensure the Aeris network is operating properly and as designed
Provide expertise in customer support/NOC and network monitoring to department peers.
Required to work in 24*7 shift and on call on weekend.
Troubleshoot Problems
When a problem impacts the network, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other internal teams.
Tracking of all Issues
While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system that the NOC Engineer is responsible for updating.
Report Incidents
When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to next level and vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.