PLANNING

1. Creates a activity/target plan for self on a monthly basis to track pipeline, status of each lead and conversion potential

PROSPECTING

2. Adheres to the monthly activations plan by product category

3. Execution of market activation activities as planned by Brand champions

4. Liaison with the respective SM and Brand Champion to execute the activity

5. Completes all documentation and collects customer information during the activity in order to open the green form

6. Follows up on the lead allotted after receiving green form  with customer Information and conduct home visit / Test Drive as per appointment

7. Plan and adhere to the schedule of test drive

SALES PROCESS

8. Conduct a detailed need analysis to engage with the customer

9. Position TML products according to the identified need of the customer

10. Perform the six step demo process highlighting the benefits of the product to the customer and also comparing with competition

11. Address all questions/objection by the customer and involve Brand Champion in case not able to address the questions

12. Conduct the test drive for each customer as per the standards defined

13. Explains and markets the various value added services available to the customer including benefits, process and timelines and negotiates and finalizes the deal including TMA

14. Conduct lead qualification and update the form accordingly

15. Generate quotation for the customer based on his requirements and considering the prevalent schemes/offers

16. Guides the customer on the financing options, RTO process, insurance, booking amount

17. Continuous follow up with the customer at each stage to convert the yellow form to sale

18. Gets commitment sheet signed off with the customer after booking of the vehicle

19. Confirms the booking by accepting booking amount, opening yellow form and completing all document requirements

20. Calculates the estimated time of delivery and explains the delivery processes to the customer

21. Schedule delivery time with customer and confirms after discussion with the delivery manager

22. Follows up with the customer at each stage of selling and collects documents/payments as required

23. Inform customer about revised estimated delivery date (EDD) while car is allotted in the system

24. Perform pending activities as per delivery IFIR and delivery checklist as applicable

25. Communicates with the customer in case of any changes to the delivery time, pending documents, balance payment

26. Conduct standard delivery process prescribed by TML and ensure completion of all pending activities

CUSTOMER MANAGEMENT

27. Follow up and close all customer complaints

28. Provide inputs to brand champions for lost customer analysis