KEY RESPONSIBILITIES TRAINEE VOICE:-

• Inbound calls: Answering incoming calls, addressing the customer queries and complaint
• Outbound calls: Speak to the customers who have shown interest in certain products. Explain the product details and sell the online product.
• Achieve set targets on various operational metrics like Revenue generation, leads and service quality. 
• Understand customer’s requirement.  In case of any discrepancy take it up with internal team to resolve it

Other skill set:

• Strong communication
• Lively and enthusiastic for doing sales
   

KEY RESPONSIBILITIES TRAINEE NON VOICE:-

• Scrutiny and verification of documents and other check points
• Ensuring adherence to the laid down processes and regulatory guidelines
• Attention to details and delivering expected Quality Standards
• Understands customer requirements and adds value to service standards
• Coordination with Internal / External departments for requirements
• Uploading of Business EOD details
• Helping team in achieving the monthly Business targets
• Preparing reports and sharing the same with reporting manager

Other skill set:

• Good Communication Skill
• Knowing Excel & Word (MS Office)
• Flexible in terms of shift timing