Regional Head : Staffing Delivery and Client Relations

Lead staffing delivery and client servicing for the assigned region. Own mandate fulfilment from requirement clarification to joining and retention, build dependable client relationships, and improve regional delivery performance and account profitability

Experience: 10–15 years in staffing and workforce solutions

Reports to: Respective Regional Business Head

Employment and travel: Full time; regular client and site travel within the region

Role responsibilities

• Mandate fulfilment. Translate accepted mandates into account-wise hiring plans with agreed timelines. Allocate recruiters, review the hiring funnel daily, and own shortlisting, interviews, offers, joinings and replacements. Escalate compensation, location or approval constraints early.
• Client relationships. Build relationships with client HR, procurement and business stakeholders. Conduct regular reviews and site visits, communicate delivery commitments, and close escalations with named owners and timelines. Take responsibility for account retention and service recovery.
• Team and sourcing. Lead recruitment and account servicing teams. Build local sourcing channels, institutional partnerships and referral networks. Coach recruiters on screening, candidate engagement and joining follow-up; review productivity and early attrition.
• Staffing operations. Coordinate with shared HR operations, payroll and compliance teams to deliver accurate onboarding, attendance inputs, salary processing and grievance resolution. Ensure client commitments are tracked through closure.
• Commercial performance. Monitor deployment, service fees, delivery costs and account margins. Support billing accuracy and collections with finance. Develop additional requirements within existing accounts and support new account transitions.
• Digital tracking and governance. Ensure vacancies and applications are recorded on JustJob and progress is updated in approved systems. Maintain a weekly dashboard of pending demand, mandate ageing, recruiter output, joinings, retention and client issues.

Candidate profile

• Graduate in any discipline; an MBA or postgraduate qualification in HR or business management is preferred.
• 10-15 years of relevant experience, including at least four years leading staffing delivery or operations teams and managing client accounts.
• Established working experience and sourcing networks in the assigned region, with the ability to travel regularly.
• Strong delivery experience in manufacturing and technical staffing or IT and professional staffing. Exposure to both segments and the ability to manage a mixed client portfolio are preferred.
• Practical understanding of contract staffing, hiring funnels, payroll coordination, statutory compliance, service level agreements and account economics.
• Evidence of improving fulfilment, retaining clients and raising recruiter productivity. Clear communication, sound escalation handling and disciplined use of data are essential.

Performance measures

• Mandate fulfilment : Positions joined within agreed timelines, tracked by account and role
• Joining quality : Offer to joining conversion and retention at 30 and 90 days
• Client relationships : Account retention, client feedback and closure of escalations within agreed timelines
• Recruiter productivity : Joinings per recruiter and conversion at each hiring stage
• Service delivery : Timeliness and accuracy of onboarding, payroll inputs and issue resolution
• Commercial outcomes : Account margin, growth within existing accounts and overdue receivables
• Data discipline : Complete and current hiring records, dashboards and review actions

Priorities for the first 90 days

• Days 1 to 30. Review open mandates, team capacity and account health; meet key clients and agree recovery plans and priorities
• Days 31 to 60. Implement account-wise hiring plans, strengthen sourcing channels and establish daily delivery reviews and weekly client updates.
• Days 61 to 90. Demonstrate improvement against the agreed baseline in mandate ageing, joinings, early retention and client service; submit the next quarter's delivery and account plan.

Application information : Candidates should share the region handled, client sectors served, team size, scale of staffing deployments and measurable examples of mandate fulfilment and client retention