Job Description – Vocational Trainer – Retail

We are seeking an experienced Vocational Trainer – Retail to join our team. The trainer will be responsible for designing, delivering, and evaluating training programs for aspiring retail professionals. The objective is to equip trainees with the practical skills, business knowledge, and customer service competencies required to build a successful career in the retail industry.

Key Responsibilities:

• Conduct theoretical and practical training sessions on retail operations, including:

  • Retail Store Operations and Management

  • Customer Service and Customer Relationship Management

  • Sales Techniques and Selling Skills

  • Visual Merchandising and Product Display

  • Inventory and Stock Management

  • Billing, POS (Point of Sale) Operations

  • Retail Marketing and Promotions

  • Store Administration and Team Management

• Train students in the effective use of retail tools and systems, such as:

  • POS and Billing Software

  • Inventory Management Systems

  • Retail Store Management Software

  • Customer Relationship Management (CRM) Tools

  • Stock Handling and Merchandising Equipment

• Develop and deliver training modules on retail fundamentals, communication skills, sales strategies, and workplace ethics.

• Assess trainees' progress and provide constructive feedback.

• Maintain accurate training records, attendance, and assessment reports.

• Ensure training programs align with industry standards and retail practices.

• Develop and implement practical assessments to evaluate trainee learning outcomes.

• Provide guidance and mentorship to trainees to enhance their retail knowledge and employability.

• Stay updated with the latest retail industry trends, technologies, and best practices.

• Demonstrate excellent communication, presentation, and instructional skills.

• Ensure trainees develop practical knowledge of store operations and customer handling.

Qualification:

• BBA (Bachelor of Business Administration).

• MBA (Master of Business Administration).

• Specialization in Retail Management will be preferred.

• Candidates with a degree or diploma in Retail Management will also be considered.

Experience:

• Minimum 1 year of relevant working experience in the Retail Industry.

• Prior experience in retail training, store operations, sales, or vocational education will be preferred.