Job Description – Field Technician (Other Home Appliances)

We are seeking an experienced Field Technician – Other Home Appliances to join our team. The technician will be responsible for installation, maintenance, troubleshooting, and repair of various household appliances. The role will focus on providing efficient technical support, ensuring customer satisfaction, and maintaining service quality standards.

Key Responsibilities

• Install, inspect, maintain, and repair various home appliances.

• Diagnose technical faults and perform troubleshooting of appliances.

• Conduct on-site customer visits for repair and maintenance services.

• Identify defective components and replace or repair parts as required.

• Perform preventive maintenance to ensure proper functioning of appliances.

• Explain appliance usage, maintenance, and safety procedures to customers.

• Maintain service records, job sheets, and customer feedback reports.

• Ensure timely resolution of customer complaints and service requests.

• Follow technical guidelines, safety standards, and company procedures.

• Coordinate with the service team for spare parts and technical support.

• Provide guidance to customers on proper appliance handling and maintenance.

• Ensure professional customer interaction and service quality.

Required Skills

• Basic knowledge of electrical and electronic systems.

• Knowledge of installation, repair, and maintenance of home appliances.

• Ability to identify and troubleshoot technical faults.

• Good problem-solving and analytical skills.

• Basic knowledge of electrical tools and testing equipment.

• Good communication and customer-handling skills.

• Ability to work independently and travel for field assignments.

• Knowledge of electrical safety standards and precautions.

Experience

• Minimum 3 year of working experience in the same or relevant job role.

• Experience in installation, servicing, troubleshooting, and repair of home appliances will be preferred.