Job Description: Workshop Manager
Company: Akashdeep Motors (Hero MotoCorp Authorized Dealership)
Location: Bhilwara, Rajasthan
Department: Service & Aftersales
Reporting To: General Manager / Managing Director
1. Position Overview
The Workshop Manager is responsible for leading, supervising, and optimizing the day-to-day operations of the Hero MotoCorp two-wheeler service workshop at Akashdeep Motors, Bhilwara. The primary objective is to drive service volumes, ensure high technical standards, achieve target Customer Satisfaction Scores (CSI), maintain workshop profitability, and strictly comply with Hero MotoCorp statutory and operational guidelines.
2. Key Responsibilities
A. Operational Leadership & Service Management
- Oversee daily workshop operations including vehicle intake, job card generation, technician allocation, quality inspection, and timely delivery.
- Drive daily/monthly service volume targets (Free Service, Paid Service, Running Repairs, and Major Repairs).
- Implement Hero MotoCorp standard operating procedures (SOPs), 5S workshop standards, and safety guidelines.
- Ensure optimal utilization of service bays, special tools, and diagnostic equipment.
B. Customer Satisfaction & Relationship Management
- Maintain high Customer Satisfaction Index (CSI) and service retention rates.
- Address and resolve customer complaints, escalation cases, and technical grievances promptly.
- Conduct periodic quality audits on serviced vehicles prior to customer delivery to ensure zero repeat jobs.
C. Inventory & Spare Parts Coordination
- Coordinate closely with the Parts Manager to ensure optimal availability of Hero Genuine Parts and consumables.
- Monitor workshop job card closures and fast-moving parts requisitions to minimize vehicle downtime.
- Audit workshop tool inventories, oil dispensing systems, and equipment maintenance schedules.
D. Team Management & Productivity
- Manage, mentor, and motivate service advisors, floor supervisors, chief technicians, and workshop staff.
- Set daily productivity targets for technicians and monitor Bay Efficiency and Labor Productivity.
- Identify skill gaps among technicians and coordinate technical training programs with Hero MotoCorp training representatives.
E. Financial & Administrative Control
- Monitor workshop revenue targets, labor charge realization, and service campaign performance.
- Ensure accurate billing, warranty claim processing, and insurance claim approvals for accident jobs.
- Maintain workshop compliance with local labor laws, safety standards, and environmental regulations.
3. Key Performance Indicators (KPIs)
- Monthly Workshop Service Throughput (Volume targets)
- Customer Satisfaction Index (CSI) score
- Repeat Job Rate (Target < 2%)
- Labor & Service Revenue Realization
- Bay Productivity & Efficiency
- Warranty & Insurance Claim Settlement Timelines
4. Candidate Profile & Qualifications
- Education: Diploma or B.Tech/B.E. in Automobile / Mechanical Engineering (preferred).
- Experience: 5 to 10 years of hands-on experience in two-wheeler automobile service operations, with at least 2–3 years in a managerial or supervisory role (Hero MotoCorp dealership experience is highly preferred).
- Technical Skills: Sound knowledge of two-wheeler mechanical/electrical systems, diagnostic tools, and dealership management software (e.g., Hero DMS).
- Soft Skills: Excellent leadership, customer handling, conflict resolution, and communication skills (Hindi and working knowledge of English).
5. Remuneration & Benefits
- Competitive Fixed Base Salary + Performance Incentive (linked to CSI and Service Revenue targets).
- Career growth opportunities within the Akashdeep Group.