Key Responsibilities – Technical Supervisor (Commercial Vehicles)

• Supervise daily workshop operations, including vehicle servicing, repairs, preventive maintenance, and breakdown maintenance.

• Lead and monitor a team of technicians and mechanics to ensure timely and quality completion of repair jobs.

• Diagnose and resolve complex mechanical, electrical, and technical issues in heavy-duty trucks, buses, tippers, and other commercial vehicles.

• Allocate repair and maintenance jobs to technicians based on their skills, workload, and job priorities.

• Monitor technician productivity, job progress, turnaround time (TAT), and overall workshop performance.

• Ensure proper inspection, troubleshooting, and repair of engines, transmissions, braking systems, suspension, steering, and other vehicle components.

• Conduct vehicle inspections and quality checks before delivery to ensure compliance with manufacturer standards.

• Provide technical guidance and on-the-job support to technicians for complex repairs and troubleshooting.

• Coordinate with service advisors, spare parts teams, warranty teams, and workshop managers to ensure smooth workshop operations.

• Monitor spare parts consumption and ensure the availability of required tools, equipment, and components for repair activities.

• Ensure compliance with company SOPs, manufacturer guidelines, safety standards, and workshop procedures.

• Handle customer complaints related to vehicle performance and ensure timely resolution of technical issues.

• Maintain records of repair jobs, vehicle inspections, maintenance activities, technician productivity, and workshop performance.

• Support breakdown service operations and coordinate with field service teams to minimise vehicle downtime.

• Identify recurring technical issues and recommend corrective and preventive actions to improve vehicle reliability and service quality.

• Ensure proper utilisation of manpower, tools, equipment, and workshop resources to achieve operational targets.