JD for CRE: 
1. Customer Relationship Management
Handle customer inquiries related to LED lights, drivers, profiles, and accessories.
Maintain strong relationships with B2B customers.
Ensure timely communication with customers regarding products, pricing, and availability.
2. Lead Management & Follow-Ups:
Record and track new leads from calls, WhatsApp, emails, and references.
Follow up on inquiries, quotations, and pending orders.
Convert inquiries into confirmed orders through regular follow-up.
3. Sales Coordination: -
Support the sales team with visit planning and customer coordination.
Share customer requirements with the sales team.
Record visit feedback and action points.
4. Quotation & Order Processing
Coordinate order confirmation, dispatch, and delivery
5. CRM & Data Management
Update lead status, order history, and follow-up schedules.
Ensure data accuracy and proper documentation.
6. Complaint & Service Handling
Register customer complaints related to quality, delivery, or pricing
Coordinate with internal teams for quick resolution.
Ensure customer satisfaction after issue resolution.
7. Reporting & MIS  
Prepare daily, weekly, and monthly CRM and sales reports.
Track pending payments and outstanding follow-ups.
Share customer feedback and market insights with management