Job Summary
The Field Operations & Maintenance Technician is responsible for ensuring the smooth functioning, maintenance, and operational performance of Smart Meters, DT Meters, CT/PT Metering Systems, Communication Network, and AMI infrastructure. The role involves field inspections, troubleshooting, installation supervision, vendor coordination, consumer issue resolution, and ensuring compliance with utility and regulatory requirements.
Key Responsibilities
Operations Management
- Monitor daily Smart Meter and DT Meter operations.
- Coordinate with DISCOM officials, contractors, and field teams.
- Track meter commissioning, replacement, and maintenance activities.
Maintenance & Troubleshooting
- Diagnose and resolve meter communication failures.
- Identify issues related to GPRS, 4G, or other communication technologies.
- Coordinate replacement of defective meters, modems, and accessories.
- Conduct preventive and corrective maintenance activities.
- Ensure timely closure of field complaints and service requests.
Field Supervision
- Supervise installation and maintenance teams.
- Conduct site visits to substations, DT locations, feeder metering points, and consumer premises.
- Verify installation quality and safety compliance.
- Ensure proper CT/PT polarity and wiring checks.
Data Monitoring & Analysis
- Analyze energy consumption patterns and exception reports.
- Identify meter tampering, outages, and communication abnormalities.
- Generate MIS reports and performance dashboards.
Stakeholder Coordination
- Coordinate with utility officers, vendors, and service providers.
- Coordinate outage management and maintenance schedules.
- Support regulatory audits and inspections.
- Escalate critical operational issues to management.
Health, Safety & Compliance
- Ensure adherence to electrical safety practices.
- Follow utility safety standards and work permit procedures.
- Maintain statutory and project documentation.
- Ensure compliance with project KPIs and SLAs.
Required Qualifications
Education
- Diploma / B.E. / B.Tech in Electrical, Electronics, Instrumentation, EEE, ECE, or related discipline.
Experience
- 2-8 years in Power Distribution, AMI, Smart Metering, Meter Testing, O&M, or Utility Operations.
- Experience in Smart Meter projects under RDSS is preferred.