Job Description – Vendor Management Team Lead (BGV)

Job Title: Vendor Management Team Lead
Department: Background Verification (BGV)
Experience: 3–5 Years
Education: Minimum Graduate
Industry: Background Verification

Key Responsibilities:

• Manage and coordinate the BGV vendor network for field and database verification.
• Identify, evaluate, onboard and manage verification vendors as per company requirements.
• Allocate cases to vendors and monitor TAT, quality, accuracy and service levels.
• Negotiate vendor commercials and ensure cost-effective verification services.
• Track pending, delayed and escalated cases and ensure timely closure.
• Conduct regular vendor performance reviews and maintain vendor scorecards.
• Ensure vendors follow company SOPs, confidentiality, data privacy, and quality standards.
• Coordinate with internal BGV and Client SPOC teams for vendor-related requirements and escalations.
• Maintain updated vendor database, agreements, commercials, contact details, and performance records.
• Identify new vendors in different locations to support business requirements.
• Handle vendor disputes, discrepancies, and service-quality issues.
• Prepare vendor MIS, TAT reports, cost reports and performance reports for management.

Required Skills:

• Strong vendor management and negotiation skills.
• Good knowledge of BGV processes and verification checks.
• Strong communication, coordination, and follow-up skills.
• Good analytical and problem-solving abilities.
• Good knowledge of MS Excel, MIS and reporting.
• Ability to manage multiple vendors and cases within strict TAT.

Preferred Background:

• Minimum Graduate in any discipline.
• 3–5 years of experience in BGV Vendor Management, Background Verification, HR Operations, Procurement, or Vendor Coordination.
• Experience managing field verification vendors and verification partners will be preferred.