Job Description – Client SPOC / Team Leader (BGV)

Job Title: Client SPOC / Team Leader
Department: Background Verification (BGV)
Experience: 4–5 Years
Education: Minimum Graduate
Industry: Background Verification

Key Responsibilities:

• Act as the primary SPOC for clients for all BGV-related activities.
• Manage BGV cases from initiation to final report submission.
• Coordinate with verification teams and ensure cases are completed within agreed TAT/SLA.
• Handle client queries, discrepancies, and escalations.
• Share case status, MIS reports, pending cases, and updates with clients.
• Monitor team performance, productivity, workload, and quality.
• Review reports before client submission and ensure compliance with client requirements.
• Coordinate with candidates, employers, educational institutions, and verification vendors as required.
• Maintain proper case records and ensure confidentiality of candidate information.
• Support client onboarding and process implementation.

Required Skills:

• Excellent communication and client-handling skills.
• Good knowledge of Background Verification (BGV) processes.
• Strong team management and coordination skills.
• Good follow-up, escalation management, and problem-solving abilities.
• Good knowledge of MS Excel, MIS, and reporting.
• Ability to manage multiple clients and cases within defined TAT.

Preferred Background:

• Graduate in any discipline.
• 3–5 years of experience in BGV, HR Operations, Recruitment Operations, KYC, or Client Servicing.
• Prior experience handling BGV clients and managing a verification team will be preferred.