YULU CAPTAIN – CUSTOMER EXPERIENCE & GROWTH SPECIALIST
Location: As per requirement
Functional Area: Customer Service / Customer Support
Job Summary
We are looking for a Yulu Captain to handle customer interactions, provide excellent service, build customer relationships, and support customer engagement and retention.
Key Responsibilities
Handle customer queries and provide personalized support.
Ensure a positive customer experience at the Yulu Centre.
Build and maintain strong relationships with customers.
Make promotional and re-engagement calls to existing and inactive customers.
Collect customer feedback and share it with the concerned team.
Support customer retention and growth activities.
Maintain cleanliness and presentation of the Yulu Centre.
Ensure Yulu vehicles are clean and operational.
Requirements
Customer service experience preferred.
Excellent communication and interpersonal skills.
Good problem-solving and conflict-resolution skills.
Strong customer-focused approach.
Basic smartphone and mobile application knowledge.
Ability to work independently and as part of a team.
Sales or telecalling experience will be an advantage.
Positive attitude and willingness to work with customers.
Benefits
Competitive compensation.
Career growth opportunities.
Opportunity to work with a dynamic and innovative team.
Opportunity to contribute to sustainable and eco-friendly transportation.