Assistant Manager – HR Operations

Department: Human Resources
Location: Delhi
Employment Type: Full-time
Reporting To: HR Manager / HR Head
Experience: 3–6 years

Job Summary

We are looking for an experienced and detail-oriented Assistant Manager – HR Operations to manage day-to-day HR operations and ensure smooth, accurate, and compliant execution of employee lifecycle processes. The role will be responsible for HR administration, employee records, onboarding and offboarding, HRMS management, payroll coordination, employee queries, compliance support, and HR reporting.

Key Responsibilities

HR Operations & Administration

• Manage day-to-day HR operational activities and ensure timely execution of HR processes.
• Maintain accurate and up-to-date employee records, documentation, and HR databases.
• Manage employee lifecycle processes including onboarding, transfers, confirmations, promotions, and exits.
• Coordinate employee documentation, background verification, and joining formalities.
• Handle employee queries related to HR policies, processes, benefits, attendance, leave, and payroll.

HRMS & Data Management

• Maintain employee information and ensure data accuracy in the HRMS.
• Generate HR reports, dashboards, and MIS related to headcount, attrition, attendance, leave, and other HR metrics.
• Ensure timely completion of HRMS transactions and updates.
• Support automation and improvement of HR operational processes.

Payroll, Attendance & Benefits

• Coordinate with payroll teams/vendors to ensure accurate and timely payroll processing.
• Review attendance, leave, overtime, deductions, and employee changes before payroll closure.
• Support administration of employee benefits and statutory deductions.
• Resolve payroll and attendance-related employee queries.

Compliance & Documentation

• Ensure HR processes comply with applicable labour laws, company policies, and statutory requirements.
• Maintain personnel files and statutory documentation.
• Coordinate with internal/external stakeholders for audits and compliance requirements.
• Support implementation and communication of HR policies and procedures.

Employee Engagement & Support

• Act as a point of contact for employees on HR operational matters.
• Support employee engagement initiatives and internal HR communications.
• Assist in grievance handling and resolution in coordination with the HR Manager.
• Promote a positive employee experience throughout the employee lifecycle.

Process Improvement

• Identify gaps in existing HR processes and recommend improvements.
• Develop and maintain HR SOPs, checklists, and process documentation.
• Support HR projects, audits, policy implementation, and process automation initiatives.

Key Skills & Competencies

• Strong knowledge of HR operations and employee lifecycle management.
• Good understanding of payroll, attendance, leave, and HR compliance processes.
• Proficiency in HRMS/HRIS and MS Excel.
• Strong analytical and reporting skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and stakeholder-management abilities.
• High attention to detail and confidentiality.
• Ability to manage multiple priorities and work within deadlines.

Educational Qualification

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• MBA/PGDM in HR is preferred.

Experience

• 3–6 years of experience in HR Operations, HR Generalist, or a similar role.
• Experience in HRMS, payroll coordination, employee documentation, and HR compliance is preferred.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of HR transactions.
• Payroll and attendance accuracy.
• Employee query resolution turnaround time.
• HRMS/data accuracy.
• Compliance and audit readiness.
• Onboarding and exit process turnaround time.
• Employee satisfaction with HR operations.
• Successful implementation of HR process improvements.