Job Description: Customer Experience Manager
Location: Gorakhpur
Experience: 3–4 Years
Salary: ₹30,000–₹35,000 per month

Responsibilities:

·         Manage and improve overall customer experience and satisfaction.

·         Handle customer queries, complaints and escalations.

·         Develop strong relationships with customers and ensure timely resolution.

·         Monitor customer feedback and identify areas for improvement.

·         Coordinate with Sales, Service and Operations teams for smooth customer support.

·         Track customer service performance and prepare reports.

·         Implement processes to improve customer retention and satisfaction.

Requirements:

·         3–4 years of experience in Customer Experience / Customer Service / Relationship Management.

·         Strong communication and interpersonal skills.

·         Excellent customer-handling and problem-solving abilities.

·         Good knowledge of CRM and MS Excel.

·         Ability to manage escalations and coordinate with multiple teams.

·         Graduate in any discipline; MBA preferred.

Customer-focused and result-oriented approach.