Job Title: Sales Telecaller / Counsellor
Location: Noida
Experience: 0–4 Years

Key Responsibilities:

• Make outbound calls to prospective candidates from the provided database.

• Explain LiveSkills training and certification programs, including CGD Engineering Certification Program (City Gas Distribution) and POSH.

• Understand candidate requirements and generate interest in relevant training and certification programs.

• Generate qualified leads and schedule counselling sessions for interested candidates.

• Counsel prospective candidates and explain program details, fees, benefits, and career opportunities.

• Follow up with prospective candidates to convert qualified leads into paid enrolments.

• Handle candidate queries, objections, and concerns professionally.

• Maintain daily call records and update CRM/Excel reports.

• Achieve daily, weekly, and monthly calling, lead generation, sales, and revenue targets.

• Support corporate outreach and generate potential B2B opportunities.

• Coordinate with internal teams to ensure timely counselling, enrolment, and customer support.

• Prepare and submit daily activity, sales, and conversion reports.

Required Skills:

• Excellent verbal communication in Hindi and English.

• Strong persuasion, counselling, negotiation, and objection-handling skills.

• Good interpersonal and candidate/customer handling skills.

• Strong follow-up and lead conversion skills.

• Target-oriented approach with a focus on achieving sales and revenue targets.

• Basic knowledge of MS Excel, MS Word, email, and CRM.

Preferred Experience:

• Experience in Sales, Telecalling, Counselling, Business Development, or related fields.

• Experience in EdTech, Training, Education, Recruitment, B2C, or B2B sales will be preferred.

• Freshers with good communication and convincing skills can also be considered.