A. Vendor Management

 Manage and maintain effective relationships with recruitment and staffing vendors supporting client requirements.

 Coordinate with vendors on manpower requirements, recruitment delivery, onboarding, documentation, compliance, and service delivery.

 Monitor vendor performance against agreed SLAs, KPIs, and turnaround times (TATs).

 Maintain and periodically review vendor databases, agreements, documentation, and commercial records.

 Address vendor queries and coordinate with relevant internal stakeholders for timely resolution.

 Evaluate vendor performance and identify opportunities for process improvement and enhanced service delivery.

B. Vendor Audits & Compliance

 Coordinate and conduct periodic vendor audits to ensure compliance with contractual, statutory, and client-specific requirements

.  Review vendor documentation, employee records, statutory compliance documents, and other supporting records as applicable.

 Maintain comprehensive audit trackers and supporting documentation.

 Document audit observations and coordinate with vendors for corrective and preventive actions.

 Track audit findings through closure and ensure timely resolution of identified gaps.

 Support internal and client audits by providing relevant vendor records and documentation.

C. Invoice Processing & Reconciliation

 Review and validate vendor invoices against agreed commercial terms, approved manpower, attendance, timesheets, and supporting documents.

 Verify invoice calculations, applicable rates, deductions, reimbursements, and other billing components.

 Coordinate with Finance, Payroll, Operations, and client stakeholders for invoice validation and approval.

 Identify discrepancies and coordinate with vendors for timely corrections prior to processing.

 Track invoices from submission through approval and payment.

 Maintain accurate invoice and payment trackers.

 Support monthly reconciliation of vendor billing against approved records and client billing.

 Ensure invoices are processed accurately and within defined timelines.

D. Client & Stakeholder Management

 Serve as a key point of contact for client stakeholders on vendor-related matters.

 Coordinate with internal teams to ensure seamless delivery of vendor-managed services.

 Prepare and share periodic MIS and management reports covering vendor performance, audits, invoices, compliance, and pending actions.

 Participate in client review meetings and provide updates on vendor performance and open action items.

 Build strong working relationships with internal and external stakeholders.