NICSI – NATIONAL INFORMATICS CENTRE SERVICES INC. - Training & Change Management Expert – eOffice Implementation

Location: Hyderabad
Employment Type: Full-Time
Project: eOffice Implementation / e-Governance

Are you passionate about driving digital transformation and user adoption? We are looking for a Training & Change Management Expert to support the successful implementation and adoption of the eOffice system at ARCI.

Key Responsibilities:

• Support eOffice governance and implementation activities across the organization.
• Coordinate with stakeholders and end users to ensure smooth system adoption.
• Prepare, validate, and maintain master data including Employee Master Details (EMD) and File Heads.
• Assist users in obtaining and activating Digital Signature Certificates (DSC), eSign, and official email IDs.
• Conduct infrastructure gap analysis and coordinate readiness activities.
• Plan and deliver user training, capacity-building programs, and refresher sessions.
• Provide handholding support and guide users in effectively utilizing the eOffice platform.
• Deliver first-level helpdesk support and troubleshoot functional and technical issues.
• Maintain records of user queries and coordinate issue resolution.
• Support scanning, digitization, and migration of physical records into the eOffice system.
• Prepare daily MIS reports and implementation progress reports.
• Track user onboarding, training, electronic file creation, electronic receipts, query resolution, and migration progress.

Required Skills:

• Training & Capacity Building
• Change Management
• User Onboarding & Handholding
• eOffice / e-Governance Implementation
• Helpdesk & Troubleshooting
• Master Data Management
• Infrastructure Readiness Coordination
• Digitization & Data Migration
• MIS & Reporting
• Stakeholder Coordination
• Documentation & Record Management
• Communication & Presentation Skills

Preferred Experience:

• eOffice or e-Governance projects
• Government, PSU, or institutional projects
• IT application implementation projects
• Training and Change Management initiatives
• Helpdesk and application support environments
• Data digitization and migration projects
• ERP, Workflow Management, or Document Management Systems

Key Competencies:

• Excellent communication and interpersonal skills
• Strong training and presentation abilities
• Effective stakeholder management
• Problem-solving and troubleshooting capabilities
• Strong documentation and reporting skills
• Ability to manage multiple users and queries simultaneously
• High attention to detail and data accuracy
• Ability to work effectively in a structured project environment