Job Description – Project Manager (eOffice Implementation)

Job Title - Project Manager – eOffice Implementation

Location - Hyderabad

Experience - Minimum 5–8 Years

Employment Type - Full-Time

Organization - NICSI

Project Overview

NICSI is seeking an experienced Project Manager to lead and coordinate the successful implementation, adoption, and support of the eOffice system at ARCI. The role requires strong project management, stakeholder coordination, training oversight, and operational management skills to ensure smooth deployment and sustainable utilization of the eOffice platform.

Key Responsibilities

Project Coordination & Stakeholder Management

• Act as the primary liaison between ARCI, NICSI, and other stakeholders for seamless implementation of the eOffice system.
• Provide strategic guidance and best practices for successful deployment and adoption of the application.
• Conduct regular review meetings with ARCI nodal coordinators and stakeholders to monitor project progress and address challenges.
• Ensure smooth, successful, and sustainable implementation of eOffice across departments.

Team Leadership & Resource Management

• Deploy qualified, trained, and certified support personnel at ARCI.
• Manage administrative responsibilities of deployed personnel, including attendance, leave management, and performance monitoring.
• Provide guidance and support to Training & Change Management Experts and Helpdesk teams.
• Ensure efficient coordination among project teams and stakeholders.

Training & Change Management

• Plan, schedule, manage, and monitor training programs for senior management, users, and dealing hands.
• Deliver training on new releases, features, and updates of the eOffice application.
• Ensure effective knowledge transfer and user adoption across all departments.
• Support the establishment and operation of department-level Local Help Desks.

Application Support & Issue Resolution

• Assist users and project personnel in resolving technical and functional issues related to the eOffice system.
• Coordinate with technical teams to ensure timely issue resolution and service delivery.
• Monitor user feedback and implement corrective actions where required.

Testing & Quality Assurance

• Conduct testing of new application releases and updates before deployment.
• Validate system functionality and ensure readiness for production use.
• Train deployed personnel on new features and system enhancements.

Reporting & Documentation

• Prepare and submit periodic progress reports on eOffice implementation.
• Track and report key project metrics, including:
  • Number of users onboarded
  • Number of training sessions conducted
  • Number of users trained
  • Number of electronic files and receipts created
  • Adoption and utilization statistics
• Maintain project documentation, implementation records, and status reports.

User Support & Query Management

• Compile and analyze user queries related to the eOffice system.
• Provide timely responses and coordinate issue resolution with relevant teams.
• Ensure high levels of user satisfaction and service quality.

Required Experience

• Minimum 5–8 years of experience in Project Management, e-Governance, Digital Transformation, or Enterprise Application Implementation projects.
• Experience managing government projects, eOffice implementations, or large-scale IT deployments will be highly preferred.
• Proven experience in stakeholder management, training coordination, and project execution.

Required Skills

• Project Planning and Execution
• Stakeholder & Vendor Management
• Team Leadership and Coordination
• Training and Change Management
• Risk Management and Issue Resolution
• MIS Reporting and Documentation
• Excellent Communication and Presentation Skills
• Knowledge of eOffice, e-Governance, or Digital Workplace Solutions
• Strong Analytical and Problem-Solving Skills

Key Competencies

• Leadership and Decision-Making
• Customer and Stakeholder Focus
• Organizational and Planning Skills
• Collaboration and Teamwork
• Adaptability and Continuous Improvement
• Result-Oriented Approach

Preferred Industry Experience

• e-Governance Projects
• Government IT Projects
• Digital Transformation Programs
• Enterprise Application Implementations
• Public Sector Technology Projects