Key Roles:

 Total Customer Satisfaction-Each customer’s visit to the restaurant meets or exceeds the customer’s expectations of quality, service, cleanliness and value.

 Sales Growth-Total customer satisfaction resulting in comparable sales and transaction count growth.

 Optimum Profit-A bottom line profit that is appropriate for the restaurant’s sales level.

 Motivated and Productive staff-A full staff of people who can meet or exceed each customer’s expectations.

 Appropriate and Fair business practices-Business and personnel practices are within the law and consistent with McDonald’s policies and procedures. All employees are treated in the same way they are expected to treat the customer.

 Self-development-Personal growth is achieved by improving skills to better meet or exceed each customer’s expectations.

 Recommends/Approves leaves of Crew members, Utility Operators, RE’s and other employees in consultation with the Restaurant Manager.