Key Responsibilities:

•  Frequently talking to the customers to measure and improve their satisfaction with their McDonald’s experience.
•  Using basic human relations, communications and follow-up skills and treating crew people as customers.
•  Managing opening and closing shifts with some supervision.
•  Maintaining critical standards for holding time, service speed and quality, raw and finished product quality, cleanliness and sanitation.
•  Responding to changes in the volume patterns and promotional activities by planning and adjusting as needed to ensure operational standards are maintained.
•  Controlling labour, waste, cash and yields while managing shifts (Managing the costs of day-to-day shifts control)
•  Knowing and enforcing all appropriate personnel policies, labour laws, security and safety procedures.
•  Following up on procedures that support sales-building promotions during the shift.
•  Managing customer complaints.
•  Supervising delivery of raw products.
•  Preparing people, equipment and products for the shift.
•  Demonstrating leadership by setting the pace and communicating effectively.
•  Training people on crew stations.
•  Using S.O.C.s to verify crew performance and give feedback to the person and the management team.
•  Completing assigned daily paperwork, including inventories, cash sheets, drawer counts, and deposits.
•  Being able to perform all crew stations, including maintenance.
•  Following up on the maintenance person during the shift.
•  Performing the daily basic equipment checks and making minor temperature and time adjustments.