Qualification: Graduate

Job Responsibilities

·         Handle customer inquiries, complaints, and service requests through calls, emails, and other communication channels.

·         Provide accurate information regarding products, services, and ongoing projects.

·         Maintain customer records and update information in the system.

·         Coordinate with internal teams to ensure timely resolution of customer issues.

·         Follow up with customers to ensure satisfaction and service quality.

·         Prepare customer service reports and maintain documentation.

·         Escalate complex issues to the concerned departments when required.

Required Skills

·         Excellent communication and interpersonal skills.

·         Strong customer handling and problem-solving abilities.

·         Basic knowledge of MS Office and CRM tools.

·         Ability to work in a fast-paced environment.

·         Good organizational and coordination skills.

Preferred Candidate Profile

·         Experience in customer service, customer support, or client relationship management.

·         Ability to handle multiple tasks and maintain a customer-centric approach.