Job Summary

We are seeking a dynamic and student-focused Counsellor to guide prospective learners in choosing suitable training programs and career pathways. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to build positive relationships with students and stakeholders.

Key Responsibilities

Student Counselling & Admissions

• Counsel prospective students regarding available courses, training programs, and career opportunities.
• Understand candidates' educational backgrounds and career aspirations to recommend appropriate programs.
• Guide students through the admission and enrollment process.
• Address student queries and provide timely information regarding courses, eligibility, fees, and schedules.

Lead Management & Follow-up

• Handle inquiries received through calls, walk-ins, referrals, and digital platforms.
• Conduct regular follow-ups with prospective candidates to maximize enrollments.
• Maintain accurate records of leads, counseling sessions, and admissions.

Coordination & Support

• Coordinate with training, mobilization, and placement teams to ensure smooth learner onboarding.
• Assist students with documentation and registration requirements.
• Support retention efforts by maintaining regular communication with enrolled learners.

Reporting & Documentation

• Maintain student databases and counseling records.
• Prepare daily, weekly, and monthly counseling and admission reports.
• Ensure compliance with organizational policies and reporting requirements.

Target Achievement

• Achieve monthly admission and enrollment targets.
• Contribute to the growth of training programs through effective counseling and candidate engagement.

Eligibility Criteria

• Graduate/Postgraduate in any discipline.
• Excellent verbal and written communication skills.
• Proficiency in MS Office and basic computer applications.
• Strong interpersonal and relationship-building skills.
• Prior experience in student counseling, admissions, sales, customer support, or education sector preferred.

Desired Skills

• Persuasive communication and presentation skills.
• Ability to work independently and as part of a team.
• Problem-solving and customer service orientation.
• Strong organizational and record-keeping abilities.
• Ability to manage multiple candidates and follow-up activities effectively.