Organizational Brief: FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo, backed by a USD 16 million funding by Fearing Capital.  Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes and internationally present in the US, UK, Middle east Canada etc.  Bakingo is a leading player in India’s online bakery ecosystem, operating 110+ cloud kitchens nationwide and three state of the art bulk production facilities at Bengaluru, Mumbai and Gurgaon. Bakingo specializes in delivering high-quality, innovative baked products. Our business & control team plays a pivotal role in expanding our product lines, optimizing pricing & inventory strategies, and driving growth across multiple sales channels.

Key Responsibilities:

• Assisting the store manager in executing store operations during scheduled shifts.

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Bakingo.

• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.

• Communicates information to the manager so that the team can respond as necessary to create a safe working environment during each shift for his/her staff and customers.

• Assists with new staff training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team/new hires on shift to ensure operational excellence and to improve overall team performance.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

• Develops positive relationships with the shift team by understanding and addressing individual motivation, need and concerns.

• Executes store operations during scheduled shifts.

• Organizes opening and closing duties as assigned.

• Follows Bakingo operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all staff during each shift.

• Maintains regular and consistent attendance and punctuality.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follows health, safety and sanitation guidelines for all products.

Skills and Qualifications:

• Attention to detail JD – Executive (Dispatchers)

 • Coaching skills

• Rotational shift 6 day of working

• Works well under pressure

• 0-3 years experience(as per role requirement)

• Strong planning skills

• Good communication skills Motivational skills

• Punctual