Job Description (JD) – Customer Support Executive

Job Title: Customer Support Executive

Department: Customer Support / Customer Service

Process: Inbound

Location: Noida. Sector 67, Block A,A43 

Job Time: Full-Time
Shift Time :- ( 9 Hours )  Rotational shift 24*7 Process

Job Summary:

We are looking for a Customer Support Executive to manage customer queries and complaints. The candidate will be responsible for answering , resolving customer issues, and providing accurate information about products and services.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally

• Respond to customer queries via phone

• Resolve customer complaints in a timely manner

• Provide accurate information about products, services, and company policies

• Maintain customer records and update CRM systems

• Follow up with customers to ensure issue resolution

• Maintain high customer satisfaction levels

• Meet daily/weekly performance targets

Required Skills:

• Good communication skills (Hindi and English preferred)

• Basic computer knowledge

• Customer handling and problem-solving skills

• Positive attitude and professional behavior

• Ability to work in rotational shifts (if required)

• Team player with strong interpersonal skills

Qualification:

• Minimum 12th Pass / Graduate preferred

• Freshers and experienced candidates both can apply

Experience:

• 0–2 years of experience in customer support / BPO / call center preferred

Salary:

• CTC :- 17000/-  Inhand Salary 14000/- ( Incuding PF- ESIC)

Benefits:

• PF / ESIC

• Career Growth Opportunities