Key Responsibilities

1. Warranty Claim Management

• Prepare and submit warranty claims as per OEM guidelines
• Verify job cards, parts usage, and labour details before claim submission
• Ensure timely submission to avoid claim expiry
• Track claim status and follow up for approvals

2. Documentation & Compliance

• Maintain proper documentation (job cards, invoices, failed parts records)
• Ensure adherence to OEM warranty policies and procedures
• Conduct audits and ensure readiness for OEM inspections
• Maintain warranty registers and digital records

3. Coordination with Service Team

• Work closely with Service Advisors and Technicians for correct fault diagnosis
• Ensure proper coding of complaints and repair procedures
• Guide team on warranty eligibility and claim processes

4. Parts Handling & Return

• Ensure proper tagging, storage, and return of defective parts to OEM
• Maintain records of replaced parts under warranty
• Coordinate with spare parts department for warranty parts

5. Claim Analysis & Improvement

• Analyze rejected claims and identify root causes
• Implement corrective actions to reduce rejection rate
• Provide training to service staff on warranty norms